Our client, a large public sector organisation, based in Belfast city center is looking to recruit an Admin Officers to join their team. Hourly Pay: £11.70Location: BelfastLength of Assignment: Up to 12 monthsHours: 37 – 9am-5pmMain Duties:– Answering incoming calls– Provide telephony cover between 9am and 5pm on a shift rota basis– Differentiate between claims, review and queries calls– Use IT systems– Provide excellent customer service, demonstrating professionalism and showing courtesy to callers– Escalate calls from vulnerable callers and appointees/representatives per guidance– Escalate complaints per guidance– Demonstrate flexibility, meeting customer demand in a fast paced environment*Hybrid working will also be part of this role*Essential Criteria: – 5 GCSES including Maths and English– 2 years previous experience working in an office environment ***Successful applicants must be required to complete an AccessNI***