Contact Centre Agent HR and payroll

Newcastle Upon Tyne
8.75 per hour
Start Date:
Are you working in the Customer Service sector and looking for a new challenge?
Here at Brook Street, we have several exciting opportunities available for Customer Service Advisors based in Benton working for Shared Service Department providing HR and Payroll guidance and support.
" Weekly pay, paying 8.75 per hour
" 37.5 hour working week
" Monday to Friday hours
As a key member of the Customer Service Team you will be handling calls in relation to HR and Payroll queries; experience in these sectors is not necessary as long as you can demonstrate that you have fantastic customer service skills and always want to help the customer.
Your duties will include:
" Being the first point of contact for customers
" Answer all incoming calls within a specified time to ensure Service Levels are met
" Provide outstanding customer services at all times whether this be over the phone or responding to written queries
" Ensure all queries are resolved in a timely manner
We are looking for people who can:
" Deliver a high level of customer service at all times
" Use Microsoft Word and Excel
" Strong communications skills, both verbally and written
These roles are initially for 3 months but may be extended beyond this period.
If you are interested in these roles please call the Brook Street team on 0191 232 5661 and ask for Nicole. Or send your CV
To apply for this job please contact Nicole Knight at our Newcastle branch on 0191 232 5661