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Change and Release Coordinator


Job ID: 169471792
Job Views: 1
Location: Portsmouth, Hampshire, United Kingdom
Job Category: Information Technology
Employment Type: Full time
Salary: per year

Job Description

Main Objective:

Support the Change and Release Manager in the maintenance of Change, Release and Service Introduction processes ensuring efficient and prompt handling of change, coordination of releases and effective handover of projects into IT Service Operations.

Context:

This role sits within IT Operations alongside the Change and Release Engineer, aiding the Change and Release Manager in coordinating all IT change across the business. The Change and Release Coordinator helps to ensure that changes are planned effectively, the risks and impact are understood and mitigated where possible and appropriate.

This role will also work closely with project delivery on small to medium sized projects to assist in ensuring IT Service Operations are prepared to receive new or changing services while minimising disruption to the business.

Accountabilities:

Change
Receive, record, categorise and distribute Change Controls and arrange for authorisation or rejection within agreed timescales and at appropriate level of authority
Manage and distribute the Forward Schedule of Change and ensure all parties receive the maximum period of notice of any down time
Review all implemented RFCs to ensure that objectives have been met
Deputise for the Change and Release Manager as authority on
Change
Chair the Change Advisory Board Meeting when required

Release
Support the WiggleCRC Release Management process ensuring all releases are appropriately scheduled, tested and planned
Ensure appropriate level of testing has been successfully completed to assure the release is fit for use
Use appropriate tools to track all releases through the SDLC
Ensure the correct resource is available and informed for all releases
Create and distribute appropriate business and technical communications for all releases
Generate and distribute release documentation
Work with third party support teams to schedule requested and required releases into live environments
Cover key release functions in support of Test and Release Engineer as required
Service Introduction
Ensure early engagement with project teams for all small and medium sized projects to assist in planning for what is required to transition into the live environment
Produce key artefacts as per the Service Introduction process such as Support Models, SLAs, OAT Test Plans, Training Analysis, Training Plans and Early Life Support Plans
Manage service transition plans and status updates for activities and deliverables
Provide single point of contact to the project for delivering service introduction activities

Knowledge, Skills and Experience:

Proven experience / knowledge of ITIL process framework, in particular Change, Configuration and Release Management
ITIL Foundation Certificate
Experience with Service Delivery tools (SysAid preferably)
Experience with Jira and Confluence advantageous
Clear, authoritative and professional communication skills
Ability to prioritise work and deliver to deadlines
Analytical skills

KPI's:

Number of changes or releases causing unplanned downtime
Number of incidents caused by change or release
Percentage of changes or releases that required implementation of the back out plan
Percentage of changes of releases where the implemented back out plan failed
Number of changes bypassing the Change control process
Delay to project delivery date due to failure to sign off of IT Operations acceptance criteria
Competencies:

Negotiation skills
Strong attention to detail with a strive for excellence in delivery
Enthusiastic and self-motivated
Driven to self-improve
Relationship building and experience in collaborating for business success
Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required.


Hashtags Search #Portsmouth #Change and #Wiggle


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